We are an online platform connecting families that are looking for senior care services with a team of experienced advisors providing insight-driven and personalized solutions. We are a quickly growing organization with over 500 advisors connecting more than 300,000 families every year to one of our community customers.
We are looking for a seasoned Product Manager who will focus on driving the design, development, and implementation of our custom solution for the Contact Center. This position will work closely with our Marketing, Telephony, Workforce Management, and Sales Team in understanding the various channels, both digital and non-digital, that families use to contact us and develop tools and processes that enable a seamless customer experience for our families as well as for the agents. You will also use your data expertise to generate operational metrics to drive decision making. This Product Manager will be instrumental in defining and delivering on the new product vision for the organization.
Who you are:
The ideal candidate is a true Product Manager and acts as the CEO of their Product. They will have proven, passionate, and outcome-oriented product manager with extensive hands-on experience in understanding business objectives to drive product vision, strategy, and execution around building solutions in the Call Center, Telephony, and Workforce Management space.
What you will do:
Skills and Competencies:
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