Senior Tech Support / IT Solutions Admin
INDUSTRY Devops and Security
LOCATION New York
CONTRACT TYPE permanent
SALARY $80,000 - $110,000

We are a 110 person startup that is in the business of helping people in the world of Real Estate!  We are located in NYC and are growing our IT Department.  We have secured over $100M in VC, and have consistently been one of the top-rated companies to work for in NYC.  For now, the position is remote, but once the Covid Pandemic ends, we will return to our NYC offices.  We are very values-driven, and your people skills will be just as important as your tech skills.  


What can you expect to do?

  • The role requires very strong technical support skills.  Approximately 60% of your day will be spent assisting our users with technical issues. 
  • The other 40% is where things get fun!  You'll be working with servers (Windows, Mac, G-Suite) and also automation so that maybe next time, there can be an automated solution to the issue
  • You'll be working with MDM solutions often
  • You can expect to be very proactive to find the root cause of the problem and try to prevent it from happening again.
  • You'll even have the opportunity to learn some DevOps related tech, as we are heavily in AWS.
  • Learning new tech is absolutely part of the job!

What skills/experience are we looking for?

  • You'll need at least 2-3 years of experience in a tech support/sysadmin hybrid role
  • Experience in G-Suite and Okta is required
  • Experience with any ticketing system is required
  • Any familiarity with MDM is great (Jamf, Intune)
  • Excellent communication skills and a customer service approach is required

What's in it for you?

  • We are very flexible in salary + equity
  • This is a great opportunity to learn new things and to make that move from tech support to sysadmin (gradually)
  • You get to work with great people at a company that genuinely wants to help people! 
  • You'll work closely with an elite engineering team, and with a manager who wants to teach!

interested?

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I just had an extremely positive experience working with the DevOps placement team Alex, Daniel, and Chad. They were all consummate professionals who kept my schedule full with relevant interviews. They also helped prep me and were constantly checking in to make sure we were doing everything we could to find the next opportunity. There is potentially a lot of stress that comes with a career transition, but the folks at Averity really know how to help you focus on next steps and moving forward one day at a time. I couldn't recommend them any higher.

Brendan Hasemeier

I had a stellar experience working with Stephanie Grosso at Averity. She's got this great combo of positivity and efficiency, and she helped me land a job less than a month after we first spoke. I felt super supported at every step of the multi-stage interview process, and she's always been available with great advice whenever I needed it. Definitely a high-quality recruitment experience.

Jenny Wong

I worked with Chris De Crescenzo from Averity, he reached out to me with a role that was right in line with my skills at the time. The role was a great fit for me with an awesome company, and he kept me up-to-date and informed at each turn of the interview process. In almost no time I was at the final interview step and Chris walked me through the on-boarding process and how to go from there. He was a pleasure to work with and professional, ensuring I was prepared at each step of the way so that I was primed for success. It was great working with Averity and especially him!

Christopher Jativa

I had a great experience working with Averity. The team was continually attentive, and very effective at presenting me with the right opportunities and advocating for me throughout the offer stage. I'd highly recommend them!

Matt Kravetz

Chris Descrescenzo and the team at Averity are phenomenal. 5 stars are simply not enough! I've worked with quite a few recruiters in the past but Chris Descrescenzo and the Averity team are exceptional. I just landed an incredible job opportunity after a single interview. Especially in this tenuous economic climate, I truly appreciated the steps and care Chris took. He was incredibly generous with his time, and made sure the position was a good match. Then, he sent me incredible prep notes which were invaluable. He followed up with me every step of the way and was always there to talk through every possible question. I have never had a more successful interview process. Hands down. I could write a novella about his knowledge, kindness and professionalism. But simply put: He is the best. Thank you!

Amy Morrison

 

Nothing but a positive experience working with Averity and Samantha Hoffenberg in particular. Professional, attentive and extremely supportive every step of the way. Samantha actually took the time to really understand my background - no cut and paste here. Shortly thereafter I was matched with three opportunities that really fit my skillset and where I was at in my career. Prepping for interviews was concise and relevant and I was kept informed every step of the way. No guessing where I was at in the interview process. No waste-of-time body count interviews. It was obvious Samantha had solid, long-lasting relationships with the firms I interviewed with as the feedback was always informative. This is one recruiter I can and do actually recommend and the first person I will be calling if the need ever arises again.

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